FDM conducted a training to the staff of Ministry of Federal Affairs and Local Development with the objective of enhancing the knowledge of the MoFA’s staff on Grievance handling procedure. The training had covered various issues related to Grievance management such as nature and causes of grievance, impact of Grievances on organizational performance, formal/informal mechanism of Grievance handling and institutionalizing Grievance handling system in the organization. The training was based on PowerPoint presentations, individual exercises, role play and self-diagnostic instruments like the Team Management Profile (TMP), DISC Personal Profile System and Windows on Work Values.
Donor: | Ministry of Federal Affairs and Local Development and World Bank |
Duration: | March 2014 |
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