Training on Grievance Handling Project for Ministry of Federal Affairs and Local Development Staff
FDM provided training to the staff of Ministry of Federal Affairs and Local Development for enhancing their knowledge on Grievance handling procedure. The training had covered various issues related to Grievance management such as nature and causes of grievance, impact of Grievances on organizational performance, formal/informal mechanism of Grievance handling and institutionalizing Grievance handling system in the organization. The training was based on PowerPoint presentations, individual exercises, role play and self-diagnostic instruments like the Team Management Profile (TMP), DISC Personal Profile System and Windows on Work Values. The training expected to aid the MoFALD staff during the management of the Social Safety Net Project.